2022 Jeep Grand cherokee

[Incident Description & System Failure] On XXX, at approximately 30,340 miles, hybrid propulsion and charging system completely failed while the vehicle was in motion. The vehicle suffered a sudden "Loss of Motive Power" and stalled completely on a public road. The vehicle was towed immediately and is currently inspection upon request. [Safety Risks Experienced] The vehicle suffered a catastrophic power failure and stalled suddenly in the middle of a public road. This created an immediate hazard for a severe rear-end collision. Furthermore, according to the manufacturer's official Safety Recall 68C (NHTSA 25V-741), this specific battery pack poses an unmitigated vehicle fire risk, threatened by both traffic hazards and potential thermal runaway. [Dealer Confirmation & Inspection Status] The defect has been officially reproduced, confirmed, and documented by an authorized dealer. Following the sudden stall, the vehicle was towed to McPeeks CDJR of [XXX] on XXX (Repair Order #XXX). The service advisor and technicians confirmed the failure, noting the active check engine light and red battery light. The vehicle is currently under inspection and storage at the dealership, as the manufacturer's technicians have been unable to remedy this recurring. [Prior Warning Lamps, Messages & Symptoms] At the same time the engine stalled on XXX, the dashboard illuminated a red battery warning light and a check engine light, by a system message: "Service Charging System. The vehicle had a long history of chronic hybrid system symptoms and was previously brought to the dealer for multiple official safety recalls regarding the high-voltage battery (95B in Dec 2024, 73C in XXX, and 68C in XXX). The manufacturer issued a Warranty Extension Letter (Program XU1) for this defective battery pack. Despite all prior software flashes and recall "remedies" performed by the dealer, the system completely failed, proving the defect is incurable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This recall notice (26V-562) is the third time that Jeep has provided such a notice for precisely the same problem. On two previous occasions (24V-413 and 26V-051), the car was returned to the dealer and work was performed. Although Jeep appears to be following the guidelines for discovery and communication of a safety defect, the conclusion here is that the subject defect occurred in the design phase or in the assembly process at the factory, and, despite two recalls and the passage of at least four years, the problem has not been resolved on a reasonably timely basis. The traveling public remains at risk.

Our 2022 Jeep Grand Cherokee 4xe began making popping noises around the front wheel area while driving at approximately 45,000 miles. We paid a Jeep dealership to diagnose the problem. The dealership told us the control-arm bushings were worn and that the entire control-arm assembly needed replacement, with an estimated repair cost of approximately $5,500. We are concerned that a suspension component has failed prematurely at this mileage. The popping noises and diagnosed wear make us concerned about the vehicle’s safety. The dealership stated that the bumper-to-bumper warranty had expired and that the repair was not covered by the powertrain warranty. After the dealership’s diagnostic visit, a sway bar warning light also began appearing. We do not know whether this warning is related to the original problem, but it adds to our safety concerns. We subsequently took the vehicle to an independent licensed mechanic. According to that mechanic, Jeep informed him that the required parts were on backorder, creating an additional obstacle to completing the repair. While researching the symptoms, we found reports from other owners describing similar problems, along with potentially relevant service bulletins. We are providing those references for NHTSA’s review. We understand that these reports and the parts backorder do not, by themselves, establish a widespread defect. We cannot currently afford the quoted repair and are concerned about continuing to drive the vehicle. We request that NHTSA review this complaint for a possible safety-related suspension or sway bar defect and determine whether further investigation is warranted. Bulletin S2102000004 REV.D Bulletin 9100811 Rev 4 Bulletin 9100811 Bulletin S2102000004 REV.C Bulletin S2602000003 Bulletin S2521000004 REV.B

I am reporting a critical structural suspension failure and dealer safety negligence on my 2022 Jeep Grand Cherokee (30,000 miles, clean title). Sequence of Events & Safety Hazards: 1. July 7 & July 13, 2026: I brought the vehicle to the authorized Jeep dealership Suburban Chrysler Dodge Jeep Ram of Troy because a rear splash shield was hanging. The technician zip-tied it first, then completely removed the shield on July 13, claiming it was "unimportant," without diagnosing why it fell. 2. October 3, 2026: I received an official FCA recall notice regarding rear suspension safety. 3. October 5, 7, and 9, 2026: I contacted FCA Customer Care 3 separate times to report the suspension defect and safety concerns. 4. October 7, 2026 Inspection: I brought the car to the dealership for inspection per FCA guidance. The dealership diagnosed a broken right rear suspension bracket at the exact spot where the shield was removed. 5. Dealer Negligence: Despite diagnosing a snapped structural suspension bracket, the dealership repeatedly instructed me (3 to 4 times) to drive the vehicle back home with my young child inside. They only agreed to hold the vehicle after I firmly refused to drive such a hazardous car. Safety Concern: A structural suspension bracket snapping under normal road use at only 30,000 miles represents a severe manufacturing defect and safety risk that could lead to loss of vehicle control. Furthermore, the dealership's refusal to hold the vehicle initially demonstrates extreme disregard for child and road safety.

While traveling north at about 45-50 mph I struck a vehicle crossing the highway broadside as that vehicle crossed from west to east with the front of my Jeep. The vehicle struck had all air bags deployed and none of the air bags in my Jeep deployed. No injuries and I had on my seatbelt. My vehicle has been designated as totaled by State Farm insurance.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, there was a grinding sound while making a turn and while driving over a speed bump. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,889.

The contact owns a 2022 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle repeatedly stalled in traffic and failed to accelerate. The driver was forced to frequently pull over to the shoulder. The vehicle was taken to a dealer, and the technician removed the terrain switch; however, the failure persisted. The vehicle was then taken to another dealer. The contact stated that the check engine warning light illuminated during one of the failures.

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at Chapman dealership in Henderson, Nevada zip 89052

My 2022 Jeep Grand Cherokee 4xe has developed a recurring safety defect involving the front passenger seat lumbar-support system. Without any input from the passenger or driver, the pneumatic lumbar bladder will randomly begin inflating and continue until it reaches maximum inflation. When this occurs, the lumbar support protrudes significantly into the seatback and forces the passenger’s torso forward from the normal seated position. The passenger cannot reliably stop or reverse the inflation using the seat controls. This can interfere with proper seating posture and seat-belt positioning and creates a potential safety risk, particularly if the malfunction occurs while the vehicle is moving. There is no readily accessible owner method to manually vent or deflate the bladder when it becomes stuck. Correcting it directly would require disassembling the seat or accessing pneumatic components, potentially affecting warranty coverage. As a result, the passenger seat can become effectively unusable until the vehicle is serviced. The malfunction is unexpected, can distract the driver and passenger, and physically alters the occupant’s seating position without command. I believe this is more than a comfort issue and represents a potential safety defect in the powered/pneumatic seat system. I am requesting that NHTSA investigate whether similar unintended lumbar inflation failures are occurring in other 2022 Jeep Grand Cherokee and Grand Cherokee 4xe vehicles and whether manufacturer corrective action or a recall is warranted.

The Evaporator AC Core/Expansion valve was faulty, which is VERY common in these vehicles. The dealership fixed it (still has a noise so not 100% sure if it was fixed or if it's another faulty one). Leaking air conditioner refrigerant is hazardous to both human health and the environment. When these things leak it releases toxic chemicals into the air and atmosphere. The dealership confirmed the issue and fixed it which took 5 days to do and a TON of hours which cost me over $3000. I have complained to Jeep/Chrysler and they will do nothing. It should be a recall in these vehicles and the consumer should not have to pay for bad/faulty parts. My vehicle was inspected by two dealerships to get second opinions. I was told by the dealerships they are doing these repairs more than they would like to say. No warnings just a annoying sound when the AC was on and I would lose Freon constantly and my AC would go warm. I'm asking for something to be done. Thank you.

​Vehicle Information: ​Year / Make / Model: 2022 Jeep Grand Cherokee Overland 4xe ​Component(s) Involved: Engine / Hybrid Powertrain / Electrical System / Sudden Loss of Drive Power ​Current Mileage: Approximately 48,000mi ​Incident Summary ​I am filing this complaint because my 2022 Jeep Grand Cherokee Overland 4xe has developed a dangerous new defect following an official recall service: the engine completely dies while accelerating on the highway. ​I took my Jeep to an authorized dealership to have the safety recall performed for the engine shutdown issue. Before this recall work was completed, I had never experienced the vehicle dying on the highway. Since the recall "fix," however, the engine has cut out completely 4 separate times while accelerating at high speeds. The most recent time happened today (August 3, 2026). Losing all pedal response and motive power in fast-moving traffic with no warning is terrifying and creates an extreme hazard for myself and everyone around me. ​History of Vehicle Issues & Extended Shop Time ​This sudden highway stalling comes on top of severe, ongoing electrical problems that have plagued this Jeep. Altogether, the vehicle has spent months sitting in the dealership shop, yet the problems remain unfixed: ​Post-Recall Engine Shutdowns: 4 separate complete power loss incidents while accelerating on the highway (latest occurrence: August 3, 2026). ​Unresolved Battery Drain: Ongoing parasitic battery drain that kills the battery, requiring multiple rounds of diagnostics without a solution. ​Pervasive Electrical Glitches: Frequent system glitches, including frozen touchscreens, instrument cluster reboots, random dash warning lights, and connectivity drops. ​Media Hub Issues: Hardware problems involving the media hub module. ​Requested Action ​The recall fix did not solve the safety hazard—it seems to have triggered a new, life-threatening stalling issue on the highway, along with the string of other issues, it's unsafe to drive.

My vehicle has multiple software and electrical issues that Jeep has been unable to diagnose or repair, and there is currently no recall addressing these problems. One of the most serious issues is that the vehicle will randomly switch the display language from English to Italian while I am driving. When this happens, the speedometer changes from miles per hour (MPH) to kilometers per hour (KPH), making it difficult to know my speed without pulling over and manually changing the language back to English. This creates an unnecessary safety concern. Additionally, the automatic door lock feature no longer functions properly. Although the dealership has repaired it in the past, the problem has returned. I also continue to receive a dashboard warning indicating that the Forward Collision Warning system is disabled, even though the feature is clearly enabled in the vehicle's settings. This inconsistency raises concerns about whether the safety system is functioning as intended. Another ongoing issue is that the vehicle randomly drains its battery. Both AutoZone and the dealership have tested the main battery and the auxiliary battery, and both have been found to be in normal working condition. Despite this, the battery drain continues to occur without explanation randomly. These recurring software and electrical problems have become unacceptable. Jeep has been unable to provide a permanent solution, and I believe the company should stand behind its product by acknowledging and resolving these issues.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving approximately 35 MPH, the lights on the instrument panel became dark and the vehicle stalled. The failure had occurred on several occasions. The vehicle was taken back to the residence; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

Car back end noise. Back end raised with front end down. Car had no cushion when going over small bumps in road. Handling and steering was not normal at speed above 35. Service suspension immediately displayed. Car is 2022 with 17,302 miles. Car is at dealer now. They want lots of money to repair suspension

The 12-volt auxiliary battery on this 2022 Jeep Grand Cherokee 4xe plug-in hybrid repeatedly discharges to a completely dead state while the vehicle is parked and switched off. The vehicle has failed three times in approximately 30 days. First failure, June 26, 2026: the vehicle would not start. Numerous fault codes were stored across multiple modules, including P0562 (system voltage low). The odometer display was flashing, indicating a module had dropped off the communication bus. Second failure, July 13, 2026: less than 48 hours after returning from a road trip and parking, the same condition recurred. The vehicle required external 12-volt power to start. Third failure, July 26, 2026: a brand-new AGM battery had been installed on July 24, 2026. Within 48 hours of installation the battery measured 5.85 volts — fully discharged. An 80Ah battery discharging in 48 hours indicates a continuous parasitic draw of roughly one amp, which is 20 to 40 times the normal key-off draw for a sleeping vehicle. Owner testing has ruled out both the battery and the charging system. The DC-DC converter was measured delivering 127 amps at 13.9 volts, confirming it functions. The replacement battery accepts and holds a full charge, resting at 13.06 volts after recharge. The previous battery passed a printed conductance and load test. During each failure, the entire camera system and the ParkSense park assist system drop out simultaneously and the odometer flashes. Stored codes include U0159-00 (lost communication with parking assist control module) and B2204-00 (ECU configuration mismatch). Separately, and even when the 12-volt system is healthy, the rear backup camera intermittently fails to activate at startup and sometimes only begins working after 5 to 10 minutes of driving. Safety concerns: 1. Rear visibility. The backup camera intermittently does not display an image when the vehicle is placed in reverse. 2. Loss of motive power. 3. Stranding

I just experienced a 2nd engine stall event. I was driving thru a neighborhood at 25 mph in 5th gear, lifted off the gas pedal as I approached a 90 degree uphill turn, and in the middle of the turn (approx 20 mph) the engine stalled and I lost all propulsion. I retired from Stellantis after 16 years working as a contract transmission calibrator, so I am very familiar with what happened. When I lifted off the gas pedal the engine attempted to enter decel fuel shut off (dfso). I was watching the real time gas mileage and right before the corner I saw the mpg approaching 99 mpg (a clear indication the engine is entering fuel shut off). A second later the real time mpg started decreasing (indicating it was attempted to exit dfso) when the stall occurred. This is a MAJOR SAFETY ISSUE in need of a recall.

Unknown On XXX, our 2022 Certified Pre-Owned Jeep Cherokee Hybrid was brought to the West Plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the Integrated Dual Charger Module (IDCM) offline, and completely disabled the vehicle. The West Plains Repair Order explicitly states: "Caused by codes for IDCM and module offline, will not come back online, and has disabled vehicle." Because the vehicle was rendered completely undriveable, it had to be flatbed-towed 90 miles to James River Jeep in [XXX] to resolve the corrupted modules. The Ozark service department confirmed the vehicle arrived disabled due to West Plains' improper procedure and required a new battery to restore system diagnostics. The West Plains General Manager, [XXX], flatly refused to cover the resulting $1,100+ invoice for the battery ($638.71) and towing fees. Mr. [XXX] used intimidating tactics, completely dismissed our concerns, and claimed his dealership 'chooses not to work on hybrid batteries' to evade financial responsibility. This claim is demonstrably false; on October 23, 2025, this exact same location successfully accepted and completed Federal Safety Recall 73C to reprogram our vehicle's Hybrid Control Processor software. A franchise dealership cannot choose to opt out of federal recall obligations on a whim, nor should a consumer be subjected to hostile intimidation when a dealer damages their property. Due to the absolute lack of cooperation locally, the vehicle currently sits unpaid at the Ozark dealership. Formal complaints have been filed with the Missouri Attorney General's Consumer Protection Divisionand the National Highway Traffic Safety Administration (NHTSA) using Jeep Case #XXX. We are requesting that Corporate Management review this case immediately and coordinate a direct dealer-to-dealer credit to James River Jeep to resolve this INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While parked my 2022 Jeep Grand Cherokee WK (VIN:[XXX]), BOTH the driver and front passenger Active Head Restraints (AHR) spontaneously and violently deployed forward within a couple weeks from each other. There was absolutely NO vehicle collision, crash impact, or structural trauma to trigger a safety sensor deployment. Upon physical inspection of the deployed internal mechanisms, both factory-installed units carry legacy Mopar part number 68058539AD and sequential assembly serial numbers [XXX] and [XXX]. The internal structural plastic pins pinning back the high-tension loaded safety springs degraded, fatigued, and snapped completely on their own. altering the front occupants' driving posture, obstructing clear sightlines, and rendering the whiplash dynamic safety equipment entirely non-functional. The vehicle manufacturer (Stellantis / Jeep) is actively refusing to service or replace this failed safety equipment under the known 10-year AHR component warranty extension (Mopar Warranty Bulletin #23-018-20), citing a localized family ownership transfer. This represents a severe unaddressed occupant safety restraint hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front collison warning icon illuminated on the dash. Settings were changed. Temperature changed from Fahrenheit to Celsius. Back up camera lines no longer showing up. CarPlay glitches. Mechanic did a reset a month ago and it came back on 2 weeks later.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after entering the vehicle and attempting to buckle the driver’s seat belt, the headrest suddenly detached, causing the brackets to strike the contact on the head. The contact sustained a sore neck. Medical attention was not needed. The vehicle was taken to the dealer and was diagnosed with SRS failure. The contact was informed that the SRS needed to be repaired. The repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was contacted; however, the call was redirected to the dealer for assistance. The failure mileage was approximately 29,200.